Returns & RMA

Our Return Policy

We want you to be happy with your purchase from KPG. If you are not completely satisfied, the item can be returned for credit within 7 calendar days from delivery, provided it is in new and unused condition, complete with all original and undamaged manufacturer's packaging and documentation.

Any claim for missing items or transit damage must be communicated to KPG within 24 hours of delivery, as thereafter we have no recourse with our couriers.

You have the option of exchanging the item or receiving a refund for the full original purchase price. Refunds are made via the same payment method used for the purchase. Credit card refunds may take 7–10 working days to appear on your statement. EFT refunds are also processed within 7–10 working days.

How to Request an RMA

Note: RMA numbers are valid for 7 calendar days. If all return conditions are not met, KPG reserves the right to refuse the return or charge a restocking fee of up to 50% of the purchase value.

Return Conditions

• All returned or exchanged items must be unused and in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals and all accessories.
• Items with timers must show zero use. Items with shutter counters must show zero shutter releases.
• Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
• KPG is not responsible for any consequential or incidental damage resulting from the sale or use of any goods purchased. Our liability is limited to the monetary value of the goods only.

Non-Returnable Items