Terms and Conditions

Terms and Conditions

These Terms and Conditions ("the Terms and Conditions") govern your ("the User") use of the KPG Agencies T/A KPG Media Technologies (“KPG”) located at the domain name www.kpg.co.za ("the Website"). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

E-Commerce & Privacy

The Website www.kpg.co.za sells IT, AV, medical and Broadcast equipment and consumables online. The use of any product bought from this Website is at the purchaser's risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The private information required for executing the orders placed through the e-commerce facility, namely the User's personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.

The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User's electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

Gift Vouchers

KPG Gift Vouchers are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission. KPG Gift Vouchers cannot be resold to- or exchanged with a third party. KPG Gift Vouchers can only be redeemed online through www.kpg.com.

Delivery policy

Subject to stock availability with suppliers and receipt of payment, requests will be processed within 7 working days and handed over to a courier company for delivery. Dependent on the product, delivery is either charged at a calculated amount or it is free. For very remote areas not serviced by standard couriers The Provider will deliver via Post Office, or to the nearest town to the User that is accessible by either one of our couriers within their normal routes. In these circumstances the Provider will be in contact with the User to arrange an alternative address.

The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User's chosen delivery address in the same good order.

Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider's standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Marketing Manager, marketing@kpg.co.za.

Our return policy

We want you to be happy with your purchase from KPG and hence if you are not completely happy with the item it can be return for credit within 7 calendar days from delivery in a new and unused condition, complete with all original and undamaged manufacturers packaging and documentation.

Any claim for missing items or transit damage must be communicated to KPG within 24 hours of delivery as thereafter we have no recourse with our couriers.

You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price. Refunds on returned items will be made via the same payment method as used to purchase the goods. If payment was made by credit card, once we receive the returned item we will credit your account, however please allow 7-10 days for the credit to appear on your credit card statement (This is not because we are keeping your money but because credit card companies can be slow to acknowledge refunds).

Please read all RETURN CONDITIONS below because if all the conditions are not met we reserve the right to refuse the return of items or to charge a restocking fee of 25%.

RETURN CONDITIONS:

  • All returned or exchanged items must be unused and in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and all accessories. (Items with timers must show zero use. Items with shutter counters must show zero shutter releases).
  • Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
  • RMA numbers are valid for 7 calendar days.
  • KPG is not responsible for any consequential or incidental damage resulting from the sale or use of any goods purchased from us - Our liability is limited to the monetary value of the goods only.

 

NON-RETURNABLE ITEMS:

  • Shrink-wrapped, blister-packed or any items supplied in factory-sealed packaging.
  • All consumable items (e.g; batteries, tape stock, adhesive tapes, lamps (bulbs), blank media etc...) once unwrapped.
  • Computer Software and Hardware once unwrapped.
  • Any computers built or modified by KPG or our suppliers to a customer's specifications.
  • Special Order items.
  • Training DVDs (or other media) and books once unwrapped
  • KPG gift vouchers cannot be redeemed for cash

 

Return / exchange procedure:

  1. To return an item to KPG you will first need an RMA (Return Merchandise Number) number.  We have tried to make this easier so complete this form and click submit. Alternatively email rma@kpg.co.za if any assistance is needed.
  2. Always place the original package into a suitable shipping carton.
  3. Do not place stickers or shipping labels on the original manufacturers packaging as this would render the item damaged and non-returnable.
  4. The RMA number must be clearly written on the outer box. If you received and RMA label via email print the label and tape it to the outside of the carton.
  5. Ship via courier with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

 

Payment Options

Payment may be made via Visa and MasterCard credit cards or by bank transfer into the Provider's bank account, the details of which will be provided after checkout.

Credit card acquiring and security

Credit card transactions will be acquired for the Provider via approved payment gateways. Our payment gateways use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on our website.

Customer details separate from card details

Customer details will be stored by the Provider separately from card details.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

The Provider takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Updating of these Terms and Conditions

Provider reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs ("the Content"). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights ("the Owners"), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limited License to General Users

Provider grants to the User, subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future Content for personal, non-commercial and information purposes only.

This Website and the Content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of Provider. The license does not allow the User to collect product or service listings, descriptions or other information displayed here, and does not allow any derivative use of this Website or the Content for the benefit of another merchant. The User may not frame nor use framing technologies to enclose the Provider Website or the Content nor any part thereof without the express written consent of Provider. Provider and the Owners do not offer products or services to minors. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the Website.

Provider and the Owners, their affiliates or subsidiary reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Any unauthorised use terminates this license.

Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an "as is" basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Privacy: casual surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. The Provider uses this information to determine use of the Website, and to improve content thereon. Provider assumes no obligation to protect this information and may copy, distribute or otherwise use such information without limitation. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

 

Choice of Law

This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Cape Town High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.

International Delivery

Which countries are considered international?

KPG is based in South Africa. All countries where the delivery address is outside of South Africa fall under our terms for international delivery.

How long will my order take to arrive?

Delivery usually takes place within 1 to 3 weeks following dispatch, however, seasonal peaks, delays in customs and other factors outside of our control may on occasion cause delivery to take up to 8 weeks.

Is there a delivery charge?

Although deliveries within South Africa can be free depending on the product, orders delivered to international addresses will incur a delivery charge. The delivery charge is displayed when you view your cart before checkout.

Do I have to pay import duties and taxes?

Import duties and taxes may be payable by recipients of international deliveries. As the customer, you will be responsible for both determining whether any such import duties/levies or/and taxes are payable, and making payment if required. Depending on your country and the products you have ordered import duties may range between 10% and 40% or more.

What are my payment options?

For international deliveries, we currently only accept payment via credit card, or bank transfers if the order amount is over ZAR 3000.

What currency must I pay in?

All transactions are processed in South African Rands (ZAR).

Will electrical applications be compatible?

All electrical appliances are built to meet South African Electrical standards: 220V – 240V. Please check if the voltage of any electrical appliances you may want to purchase is compatible with your local electrical supply standards.

What if I need my product repaired?

Support for repairs within warranty or general repairs may vary according to the availability of support from local agents.

Contact information / Domicilium citandi et executandi

This website is run by KPG Agencies cc based in South Africa trading as KPG Media Technologies and with registration number 1995/008727/23